Knowledge thrives on encounters – the exchange of ideas and experiences, success stories shared, hurdles and barriers revealed. Our events provide a forum for the exchange of inspiring ideas. They bring together experts from a variety of disciplines, united by the fact that they are pioneers in their fields who seek honest discourse and continue to question the customer logic.

Would you like to co-host an event around a current topic? Would you like to be informed regularly of our upcoming events? Reach out to us!

On September 8, the 7th Service Management Forum (DLM) will focus on successful and sustainable "Change in Service Management". Registrations are now possible.

On January 9, the new class of the MAS in Marketing and Business Development started at the University of Basel. We are looking forward to 1.5 years together on this "learning journey" with exciting participants, excellent speakers and stimulating discussions!

Following a one-year break, we were able to host our 5thforum on Service Management at the University of Basel on September 3rd.

The process of service transformation is a great challenge for companies. At our event July 29th, we discussed with Studio Banana the crucial role design can play in this process.

Automation and personalization are hyped as the great drivers of Customer Experience. Now we’re supposed to give up our cookies? On February 10th we discussed alternatives.